Cookie Notice

A cookie is a small piece of data that is sent between a website and your web browser, enabling the website to function properly and the website owner to collect helpful information about your visit. A cookie cannot read data from your hard disk or read cookie files created by other websites. If a cookie is a “session” cookie, it will expire at the end of your browsing session. “Persistent” cookies remain on your device even after you close your browser; this helps to remember your preferences ready for the next time you visit.
Most websites use cookies, as they help organisations achieve a number of common business objectives. Cookies play an important part in delivering the intended functionality and security of a website. We use cookies to learn about, and improve, the user experience of visitors to the website. Also, to understand what information vistors are interested in, so we can create more interesting and relevant content. We sometimes re-direct you to third-party vendors whose services we use. Once you have left our site, we do not track you. You will be subject to the cookie notice provided by the third-party vendor and can manage cookies within their site in line with their policy. Examples of this include: third-party survey providers, or content we have contributed to that is hosted on another site.
In this section you can find details on the cookies we use for our websites. It is important to be aware that our cookies will never analyse visits to other websites or track any internet searches being undertaken whilst you still have a window open on any of our websites.

 

On first access to any of our websites, or by clicking the ‘c’ icon in the left hand, bottom corner of the screen, you will see our Cookie Manager

Here you can Reject All, Accept All or choose to switch on or off the Analytic and Marketing categories of cookies.

Please be aware, switching off the cookies could impede your website user experience.

 

Cookies Provider Purpose Duration
Pardot Pardot by Salesforce Identifies and tracks you as a unique visitor in order for us to tailor marketing and user experience Session
_utma Google Collects data on the number of times a user visited the website as well as dates for the first and most recent visit. Used by Google Analytics 2 years
_utmb Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit. 1 day
_utmt Used to throttle the speed of requests to the server
_utmc Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit. Session
_utmz Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics 6 months
_utm.gif Google Analytics Tracking Code to log details about the visitors' browser and computer Session
test_cookie To check whether the visitors web browser is set to allow or reject cookies 1 day
A cookie is a small piece of data that is sent between a website and your web browser, enabling the website to function properly and the website owner to collect helpful information about your visit. A cookie cannot read data from your hard disk or read cookie files created by other websites. If a cookie is a “session” cookie, it will expire at the end of your browsing session. “Persistent” cookies remain on your device even after you close your browser; this helps to remember your preferences ready for the next time you visit.
Most websites use cookies, as they help organisations achieve a number of common business objectives. Cookies play an important part in delivering the intended functionality and security of a website. We use cookies to learn about, and improve, the user experience of visitors to the website. Also, to understand what information vistors are interested in, so we can create more interesting and relevant content. We sometimes re-direct you to third-party vendors whose services we use. Once you have left our site, we do not track you. You will be subject to the cookie notice provided by the third-party vendor and can manage cookies within their site in line with their policy. Examples of this include: third-party survey providers, or content we have contributed to that is hosted on another site.
In this section you can find details on the cookies we use for our websites. It is important to be aware that our cookies will never analyse visits to other websites or track any internet searches being undertaken whilst you still have a window open on any of our websites.

 

On first access to any of our websites, or by clicking the ‘c’ icon in the left hand, bottom corner of the screen, you will see our Cookie Manager

Here you can Reject All, Accept All or choose to switch on or off the Analytic and Marketing categories of cookies.

Please be aware, switching off the cookies could impede your website user experience.

 

If you are a user of our website forms and/or a potential client, we will use the data collected to market products and services to you that we think you are likely to be interested in. If you receive any such communications, we will always make it clear from the outset how you can easily opt out of further communications.

The data we collect when you browse our website is used to understand and manage the usage of our website.

When you sign up to a service or product with us, the information collected as part of contractual arrangements is used to deliver our products and services to you. This includes the provision of Customer Support services such as delivery of change notifications and the use of our support portal.

We only collect (minimal) data for marketing purposes if we believe our products and services are likely to be relevant to, and useful for, your business. We have identified this as a legitimate interest that conforms to standards set by the UK’s Direct Marketing Association along with the EU GDPR. We have also assessed that we have a legitimate interest in collecting information on website usage. For example, this helps us to identify the content that people are most interested in and use this information to improve user experience. It also allows us to keep our website secure and prevent fraudulent activity. We use consent as the lawful basis to utilise cookies where they are not essential for the performance of our websites. If we collect data as part of providing a product or service to you, we require it in order to meet our contractual obligations effectively. For example, we would need to know who we should contact in your business to provide notification of service updates.

We may share your data with other parts of the MyLife Digital business (which includes the brands Consentric, Wood for Trees and Insight) for the purpose of determining whether we have any other products or services that are likely to be useful to you and your business.

We also share your data with a select number of third party suppliers that we utilise to meet our obligations to you. For example, we use Microsoft to support our internal infrastructure activities. Where we share your data with third parties, we will always ensure that it is subject to the same level of data protection standards that we offer to you. Such parties are contractually obliged to only use your data for limited and specific purposes we agree with them to support the fulfilment of our contract with you.

In rare circumstances, we may also be legally required to share your data; for example, if we receive a summons for its use in a court of English law.

We will never sell your data onwards.

We will only keep your data as long as it is required for the processing purposes outlined in section “How Will We Use Your Data?”. This does not preclude that in certain circumstances you have an absolute right to request that we stop using and/or delete your data; for example, if we are relying on legitimate interests to use it for direct marketing. In these cases, we will always uphold such a request. See the next section ‘How Can You Control How Your Data Is Processed?’ for further information on making such a request.
Your data is just that; yours. At MyLife Digital we have built our business on trust as a fundamental principle and aim to empower you to control your data and how it is used. Depending on the reason for processing your data, you can request the following: Access to your data (i.e. a view of the data we hold on you). Amendments to your data (for example, if we have an incorrect address). Restrictions on how we use your data (if you are happy for it to be used for some processing, but not others). Deletion of your data (if you want us to ‘forget’ you entirely). Transfer of your data (for example, to another provider). Raise an objection to how we process your data (if you disagree with how, or why, we are processing it). To raise a request, please contact the Data Protection Officer whose contact details can be found in section ‘How Can You Find Out More?’.

If you would like more details on how we handle your data or raise one of the requests outlined in section ‘How Can You Control How Your Data Is Processed?’ you can contact our Data Protection Officer by email at dataprotection@mylifedigital.co.uk or at the following address:

 

The Data Protection Officer,

MyLife Digital Ltd, Citizen House, Crescent Office Park, Clarks Way, Rush Hill, Bath, BA2 2AF

Any concerns relating to how we handle your data should be raised with the Data Protection Officer; however if you are not happy with our response, you also have the right to raise a complaint with the UK Information Commissioners’ Office.

To download a copy of this Privacy Notice click here

MyLife Digital has been built on the fundamental concept that individuals should be at the heart of how organisations collect, use and share their data. Thank you for taking the time to read about how we handle your data.

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