As the world continues through lockdown, inevitably some of the worst-hit areas of the economy are those that involve the movement of people; Transport, Travel, and Tourism.
We as individuals want a personalised digital experience the same way organisations want to provide relevant, appropriate (and compliant) communications. We will discuss this with the Head of IT at a leading transport company and ask how transparent communication is helping them build digital trust relationships.
Some see the Data Protection Officer (DPO) as a controversial role, they see them as compliance, whose purpose is to question everything data related, what are you doing?, why are you doing that? etc. Most expect the word ‘No’ to be bounded about or blockers to be raised if you want to do anything with customer data. But it doesn’t need to be like this…
Manchester-based data software firm, MyLife Digital, has discovered that less than 20% of current contact tracing processes used by the hospitality industry are GDPR complaint. Businesses using non-GDPR compliant apps are at risk of heavy fines from regulators as well as losing customer trust.
